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Buffalo County





Resource Booklet DISCLAIMER: This list is provided to you for informational purposes only. You are solely responsible to verify the credentials of a provider/resources. The ADRC does not assume any responsibility for these providers/resources and does not guarantee the quality or availability of services. This is not an all-inclusive list. Aging and Disability Resource Center Of Buffalo and Pepin Counties

INTRODUCTION The Aging and Disability Resource Center (ADRC) of Buffalo and Pepin Counties is a single point of contact for information and assistance to residents of Buffalo and Pepin Counties, all at no cost to you. We can help you sort through the options that are available for older adults aged 60+ and adults with disabilities, mental illness and/or substance abuse disorders, along with their family members and caregivers.

Having this knowledge will enable you to make informed decisions about such things as:

• Maintaining your independence

• Choices for long-term care and related services

• Medicare benefits and other health-related benefits

• Social Security benefits

• Supportive services and resources in your community Pepin County publishes a monthly newsletter called the “Golden Age Newsletter”. This newsletter includes information and local resources for seniors and their family/caregivers. To start receiving this newsletter by mail or email, call (866)-578-2372. MEET THE STAFF ADRC Manager: Cammi Catt-DeWyre

• Responsible for the operation and management of the Resource Center. This includes ensuring the ADRC provides quality services to meet the needs of our consumers. • Ensures the ADRC operates within State’s requirements.

• Responsible for the fiscal management of the ADRC and supervising the staff of the ADRC.

• The Manager reports to and assists the ADRC Governing Board in carrying out their duties.

• Cammi can be reached by calling (715) 672-8941 Ext 115


Aging Program Assistant: Julie Nelson

• Schedules Volunteer driver and Wheelchair Van rides for Pepin County residents and companies we are contracted with.

• Computes monthly billing invoices & statements, receiving payments, and tracking of all rides.

• Arranges maintenance and repairs of department vehicles

• Assists in training and orientation for current and new drivers

• Maintains monthly Time/Mileage reports for Drivers and Meal Site Staff

• Prepares letters/mailings for Transportation staff

• Fills in for the DHS Program Assistant during time off/vacations

• Julie can be reached by calling (715) 672-8941 Ext 152


Dementia Care Specialist: Michelle Brown

• Support people with dementia and their caregivers to ensure the highest quality of life possible while living at home.

• Help develop dementia communities where people with dementia can remain active and safe, and caregivers can feel supported.

• Create and support Memory Cafes.

• Michelle can be reached by calling 715-538-3198

Disability Benefit Specialist (DBS): Rebecca Roeder

• Assists people with physical, developmental, and mental illness disabilities between the ages of 18-59.

• Provides information and assistance with public and private benefit programs and helps people apply for and/or appeal the denial of benefits.

• Some areas and programs that the DBS can assist with: - Medicaid (Medical Assistance) - Social Security Disability (SSDI) - Supplemental Security Income (SSI) - Medicare, including Part D - Food Share - Prescription Drug Assistance - Housing & Utility Issues - Insurance Issues - Low-Income Tax Credits

• Rebecca can be reached by calling (715) 672-8941 Ext 131

Elder Benefit Specialists (EBS): Julie Fick & Jan Priefert

• Assists anyone that is 60 years of age or older with answering questions or helping with the complicated paperwork that comes along with: - Medicare A, B, C, and D - Medicare Supplemental Policies - Medical Assistance - Social Security - Consumer Problems - Other legal and benefit problems

• Available to provide accurate and current information on your benefits.

• Suggests alternative actions to secure benefits or appeal denials of benefits.

• Advocate on behalf with other parties. • Explain what legal action or other possible solution is required.

• Julie can be reached by calling (715) 672-8941 Ext 169

• Jan can be reached by calling (608) 685-6310



Information & Assistance Specialists (I&A): Jennifer Nelson & Susan Henry

• Provides information about services, programs, and resources (public and private) that can help the elderly and individuals with disabilities, mental illness or substance abuse disorders experience daily life with dignity and help to maximize their opportunities for self-sufficiency and choice.

• Determines functional and financial eligibility for long-term support programs including Family Care and IRIS.

• Provides options counseling to individuals who may not qualify financially or functionally for Long-Term Care Programming.

• Discusses the enrollment and disenrollment processes with individuals currently enrolled in or considering enrollment in a long-term care program.

• Provides outreach and information to young persons with disabilities (and their family caregivers) as they transition into the adult long-term care system.

• Participates in the on-going marketing and outreach of the ADRC.

• Jennifer can be reached by calling (715) 672-8941 Ext 172

• Susan can be reached by calling (608) 685-6307


Transportation Program Coordinator: Angie Schlosser

• Coordination of Transportation Program services for Pepin & Buffalo Counties. Responsible for the successful management and expansion of the two-county program which provides transportation services primarily aimed at assisting seniors and persons with disabilities to maintain independence and stay connected within their community.

• Monitors systems for Volunteer driver and Wheelchair Van rides for Pepin & Buffalo County residents and contracted care providers

• Develops and implements the transportation marketing plan with an emphasis on relationship building, community involvement & sustainability

• Supervises and empowers Transportation staff

• Fills in for Aging Program Assistant

• Angie can be reached by calling 715-672-8941 Ext 187



Adult protective services provide aid to elder adults and Adults-at-Risk who have been abused, neglected, or exploited. If you suspect an elder adult or adult at risk has experienced, is currently experiencing, or is at risk of experiencing abuse, neglect, self-neglect, or financial exploitation, please contact your county agency.

Buffalo County Department of Health & Human Services (608) 685-4412 407 S. 2nd Street, Alma, WI 54610 

• Business Hours: Monday – Friday 8:00 am – 4:30 pm

• EMERGENCY AFTER HOURS: (608) 685-4433

Pepin County Department of Human Services (715) 672-8941 740 7th Ave West, Durand, WI 54736 

• Business Hours: Monday – Friday 8:30 am – 4:30 pm

• EMERGENCY AFTER HOURS: (715) 672-5944


Long-Term Care Ombudsman (800) 815-0015 1402 Pankratz St. Suite 111 Madison, WI 53704

• Responds to complaints and problems of residents or recipients of long-term care, such as care in nursing homes, community-based residential facilities and services of managed long-term care programs (Family Care and IRIS). New Horizons (715) 538-2810 21104th Avenue NE, Menomonie, WI 54751

• New Horizons offers FREE and confidential services to victims and survivors of domestic and sexual abuse in Buffalo County, Wisconsin. The shelter’s Crisis Advocates provide support and advocacy for victims throughout their shelter stay.

24 Hour Crisis Line: Call (800) 706-8586

The Bridge to Hope (715) 235-9074 21104th Avenue NE, Menomonie, WI 54751

• The Bridge to Hope offers FREE and confidential services to victims and survivors of domestic abuse, sexual assault and human trafficking in Dunn and Pepin Counties, Wisconsin.

• 24 Hour Hotline: Call (800) 924-9918 or Text (715) 505-3640 Victim / Witness Services Call your local District Attorney’s Office Provides information, support and advocacy to victims of crime and to witnesses for hearings.

• Buffalo County District Attorney’s Office: (608) 685-6237

• Pepin County District Attorney’s Office: (715) 672-8939


Adult Day Care is daytime care for functionally and/or cognitively impaired adults. It is provided through a structured program of social and rehabilitative services in a supportive group setting. Funding may be provided by the National Family Caregiver Support Program, or the Alzheimer’s Family Caregiver Support Program. Adult Day Care and hourly respite are available at the facilities listed. Meals and activities may be included.

Arc of Dunn County, INC. (715) 235-7373 Ext. 20 2602 Hils Court, Menomonie, WI 54751

Augusta Health & Rehab Adult Day Services / Respite (715) 286-2266 901 Bridge Creek Lane, Augusta, WI 54722

Benedictine Adult Day Services (507) 457-3810 1347 West Broadway, Winona, MN 55987

Grace Adult Day Services (715) 832-8811 2441 New Pine Drive, Altoona, WI 54720

Hmong Adults Daycare Center LLC (715) 514-3491 1724 Westgate Road, Eau Claire, WI 54703

Hurlburt’s Haven (715) 672-4049 1227 E Prospect Street, Durand, WI 54736

Lake Winona Manor (507) 457-4366 865 Mankato Ave, Winona, MN 55987 Plum City Care Center (715) 647-2401 301 Cherry Ave W, Plum City, WI 54761

REACH: Helen’s House (715) 456-3951 2202 3rd Street, Eau Claire, WI 54703

• Helen’s House is targeted toward retirement age adults with disabilities. REACH: Selma House (715) 456-3874 309 Selma Street, Eau Claire, WI 54703

• Selma House is for any adult with a disability.



Alzheimer’s Caregiver Support Program (866)-578-2372 Funding to assist caregivers of persons with a dementia diagnosis to help with temporary respite or supplemental services like adaptive aids, transportation, or other things to help caregivers. Alzheimer’s Association of Greater Wisconsin (920) 469-2110 404 ½ N. Bridge Street, Chippewa Falls, WI 54729

24-Hour Helpline: (800) 272-3900 Memory Cafés (866)-578-2372 A place for people with early memory loss to socialize, join in interesting activities or enjoy speakers on topics of health and wellness.


Coffee and Conversation Café @ Hurlburt’s Haven 1227 E Prospect Street, Durand, WI 54736 Meets from 10 am–11:30 am on the 3rd Thursday of each *odd numbered month.


Food For Thought Café @ Immanuel Lutheran Church 205 Pine Street, Pepin, WI 54759 Meets from 10 am–11:30 am on the 2nd Tuesday of each **even numbered month.


The Alma Gathering Café @ Alma Lion’s Club 110 N. Main Street, Alma, WI 54610 Meets from 10 am–11:30 am the second Thursday of each *odd numbered month.

The Morning Crew Café @ Central Lutheran Church 221 W Main Street, Mondovi, WI 54755 Meets from 10 am-11:30 am the 3rd Monday of each **even numbered month. *Odd months include: January, March, May, July, September and November **Even months include: February, April, June, August, October and December.


Memory Screens (866) 578-2372 740 7th Ave. W, Durand, WI 54736

A memory screen is a wellness tool that helps identify possible changes in memory and cognition. It creates a baseline of where a person is at so that future changes can be monitored. The confidential screen takes about 10 minutes and can be done in your home or the ADRC Office. Talk to an Information and Assistance Specialist at your local ADRC for more information and to schedule your free memory screen.


Energy and Heating

Buffalo County Department of Health and Human Services

(608) 685-4412

407 S. 2nd Street

Alma, WI 54610

• Must be a Buffalo County Resident


Wisconsin Home Energy Assistance Program (WHEAP):

Provides eligible households with assistance for their home heating and energy costs.

One-time per heating season (Oct 1 – May 15) benefit. Energy Crisis Assistance also available.

Western Dairyland

(715) 985-2391

23122 Whitehall Road

Independence, WI 54747

• Must be a Buffalo County Resident

Weatherization: Common weatherization services include installing attic and sidewall insulation, sealing major air leaks, repairing or replacing furnaces, caulking and/or repairing inefficient windows and doors, adding weather stripping, insulating hot water heaters, installing energy-efficient light bulbs and appliances, plus other energy-conserving activities. If you received Wisconsin Home Energy Assistance Program (WHEAP) benefits during the last heating season, you are automatically eligible for weatherization services. You may also qualify if your income is at or below 60% of the Wisconsin median income.


(715) 265-4271 525

Second Street

 PO Box 308

Glenwood City, WI 54013


• Must be a Pepin County Resident • Weatherization: The weatherization program exists to improve the energy efficiency of the housing stock for low/moderate income people. The eligibility for weatherization is the same as for energy assistance and all applications are taken by the County Energy Assistance Offices. The program is available to eligible people who own or rent (with landlord’s approval). Work can be done on homes, mobile homes, duplexes and apartment buildings. • Wisconsin Home Energy Assistance Program (WHEAP): WHEAP provides eligible households heating assistance, non-heat electric assistance, emergency services, and furnace assistance. The regular WHEAP season runs from October 1 through May 15, with Weatherization extending to September 30. Please be aware that funds are limited.


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